Privacy Policy

Last updated: 17/1/2026

Friendly Machines ("we", "us", or "our") respects your privacy and is committed to protecting personal data. This Privacy Policy explains how we collect, use, store, and protect personal information when you use our websites, applications, or services (including Order Ngon).

1. Information We Collect

We may collect and process the following information:

Restaurant information

  • Restaurant name

Customer information

  • Name
  • Phone number
  • Email address
  • Delivery address
  • Order history

Payment-related information

  • Payment reference IDs
  • Transaction status
  • Order amounts

For restaurants, we may store payment information such as bank transfer or payment QR codes provided by the restaurant for the purpose of displaying payment instructions to customers. We do not process payments and do not store payment credentials such as PINs, passwords, or authentication codes.

Important: We do not store payment credentials such as credit card numbers, bank account details, or e- wallet login information.

2. How We Use Your Information

We use personal data only for the following purposes:

  • Processing and managing orders
  • Communicating with customers about orders or services
  • Providing customer support
  • Operating and improving our applications and systems
  • Complying with applicable legal obligations

Personal data is not used for purposes unrelated to the services provided.

3. Consent

By using our website or services and by placing an order, you consent to the collection, processing, and storage of your personal data as described in this Privacy Policy.

You may withdraw your consent at any time by contacting us.

4. Data Storage and Processing

Personal data is stored and processed using secure third-party service providers. Our primary backend and database infrastructure is provided by Supabase, a third-party backend service provider.

As a result, personal data may be stored or processed on servers located outside of Vietnam. We ensure that reasonable technical and organizational measures are in place to protect personal data in accordance with applicable regulations.

5. Data Security

We take reasonable measures to protect personal data against unauthorized access, loss, misuse, or disclosure, including:

  • Access controls
  • Authentication mechanisms
  • Secure hosting infrastructure

Only authorized persons have access to personal data.

6. Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

Data that is no longer required will be deleted or anonymized.

7. Data Sharing

We do not sell or trade personal data.

Personal data may be shared only:

  • With third-party service providers strictly necessary to operate our services (such as hosting or payment providers)
  • When required by law or by competent authorities

All third parties are required to handle personal data securely and for authorized purposes only.

8. Your Rights

You have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request deletion of your personal data
  • Withdraw consent for data processing

To exercise these rights, please contact us using the details below.

9. Cookies

Our website and applications may use basic cookies or similar technologies to ensure proper functionality and improve user experience. These do not collect unnecessary personal data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

11. Contact

If you have any questions about this Privacy Policy or how personal data is handled, please contact us at:

Email: bosmfm@gmail.com

Company: Friendly Machines

Location: Vietnam